Privacy Policy

Personal Information

We collect information you provide directly to us, including:

• Name, email address, and phone number
• Pickup address and location details
• Waste material information and quantities
• Account credentials and profile information
• Communication preferences

Usage Information

We automatically collect certain information when you use our services:

• Device information and IP addresses
• Browser type and operating system
• Pages visited and time spent on our website
• Location data (with your consent)

We use the information we collect to:

• Provide and improve our waste management services
• Schedule and coordinate pickups
• Process payments and manage rewards points
• Send service updates and notifications
• Respond to your inquiries and support requests
• Analyze usage patterns to enhance user experience
• Comply with legal obligations

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

• Service Providers: With trusted partners who help us operate our services
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In connection with a merger or acquisition
• Safety: To protect the safety of our users and the public

We implement appropriate security measures to protect your personal information:

• Encryption of sensitive data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication measures
• Employee training on data protection
• Incident response procedures

You have the following rights regarding your personal information:

• Access: Request a copy of your personal information
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal information
• Portability: Receive your data in a portable format
• Objection: Object to certain processing activities
• Withdrawal: Withdraw consent where applicable

We use cookies and similar technologies to:

• Remember your preferences and settings
• Analyze website traffic and usage patterns
• Provide personalized content and advertisements
• Improve website functionality and performance

You can control cookie settings through your browser preferences.

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

• Posting the updated policy on our website
• Sending email notifications to registered users
• Displaying prominent notices on our platform

Your continued use of our services after changes become effective constitutes acceptance of the updated policy.